Return policy

Pursuant to Legislative Decree no. 206/2005, known as the Consumer Code, the consumer customer has the right to withdraw from the purchase contract for any reason, without prejudice to what is indicated in the following points.

To exercise this right, the customer must send a notice of withdrawal to Officine Sensoriali Srl no later than 14 working days from the date of receipt of the goods.

  • This communication must be sent by email to the following address:
    fatum@officinesensoriali.it

  • The communication must include the following information:
    – Customer's first and last name
    – Customer's address
    – Order number and purchase date
    – Item description, quantity, reason for return, and amount paid

  • Once the communication is received, the customer will be informed via email of the procedure for shipping the products, which must be done no later than 14 working days from the date on which the customer has explicitly exercised the right of withdrawal.

  • Once the withdrawal request has been accepted and the goods received, a refund of the full amount paid by the customer will be issued, possibly including the delivery costs but excluding the return shipping costs, within 14 working days from the date the customer exercised the right of withdrawal.

  • Please note that the return shipping costs are borne by the customer, as provided by Article 57, paragraph 1, of the Consumer Code.
    Furthermore, please note that Officine Sensoriali Srl is not required to refund any additional delivery costs.

  • Please also consider that, according to the Consumer Code, the consumer customer cannot exercise the right of withdrawal in the following cases:
    – If the product has been opened, thereby compromising its integrity
    – If elements that are part of the product are missing (e.g. case, cap, dispenser, etc.)
    – If the product is damaged
    – If the goods are returned beyond the 14 working days which represent the maximum return period

  • The consumer customer will also not be able to exercise the right of withdrawal in the case of purchasing Digital Gift Cards (or Gift Vouchers). Consequently, the amount spent on this type of product will not be refunded.